Return & Refund Policy

Last Updated: December 3, 2024

Overview

At ThinkWell Labs LLC, we stand behind the quality of our supplements and want you to be completely satisfied with your purchase. While we do not accept physical returns due to the nature of our products, we offer a comprehensive refund policy to ensure your satisfaction.

30-Day Money-Back Guarantee

• We offer a 30-day money-back guarantee on all our products.
• The 30-day period begins from the date of delivery.
• No physical return of the product is required or accepted.

Eligible Refund Situations

We process refunds for the following situations:

1. Damaged or defective products
2. Incorrect items received
   
3. General dissatisfaction with the product
4. Shipping issues resulting in damaged products

How to Request a Refund

To request a refund, please email support@thinkwelllabs.com with the following information:

1. Your order number
2. Date of purchase
3. Product name(s)
4. Reason for refund request
5. Photos of the product if the issue is related to damage or defects
6. Any relevant details about your experience with the product

For damaged products, please include:

• Clear photos of the damaged product
• Photos of the packaging if relevant
• Description of the damage

Processing Time and Method

• Refund requests are typically processed within 2-3 business days
• Once approved, refunds will be issued to the original payment method
• Please allow 5-10 business days for the refund to appear in your account
• Shipping costs may be refunded in cases of damaged or incorrect items

Exceptions

The following situations are not eligible for refunds:

• Products tampered with or altered
• Products purchased through unauthorized resellers
• Requests made after the 30-day guarantee period
• Products with removed or damaged safety seals

Multiple Refund Requests

• Multiple refund requests from the same customer may require additional review
• We reserve the right to deny refunds to customers who abuse our refund policy

Contact Us

If you have any questions about our refund policy or need to request a refund, please contact us at:

Email: support@thinkwelllabs.com Address: 2108 N St Ste N, Sacramento, CA 95816

Policy Updates

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.